Customer Support

Please use the contact form to the right or call us at 630-444-0480 during customer service hours and we will be happy to assist you.

Our customer service team is available 9:30am to 5pm, Monday through Friday.


The safety of our customers & cast members is our top priority, so we will have the following standards in place:

• All cast members & customers will be required to wear a mask upon entering the store

• Cast members will carry hand sanitizer with them while working in the store

• Customer hand sanitation stations located at front entrance and around the store.

• Social distancing practices

• A limited number of customers will be allowed in store at one time in accordance with the state of Illinois guidelines

• We will continue to offer knitting help. Cast members will offer as much verbal guidance as possible & wear sanitized gloves to handle customer knits


Regular Store Hours


Mon 10am - 5pm CT
Tue 10am - 8pm CT
Wed 10am - 5pm CT
Thur 10am - 8pm CT
Fri-Sun 10am - 5pm CT


Holiday Hours


Sun 17th Apr 2022 (Easter) Closed
Mon 30th May 2022 (Memorial Day) Closed
Mon 4th Jul 2022 (Independence Day) Closed
Mon 5th Sep 2022 (Labor Day) Closed
Thu 24th Nov 2022 (Thanksgiving) Closed
Sun 25th Dec 2022 (Christmas Day) Closed
Sun 1st Jan 2023 (New Year's Day) Closed