Customer Support

Please use the contact form to the right or call us at 630-444-0480 during customer service hours and we will be happy to assist you.

Our customer service team are available 9:30am to 5pm, Monday through Friday. Please bear with us if we are unable to answer or return your call immediately.


Orders placed online are continuing to ship next business day in most cases.


Due to the Coronavirus, and in the best interest of our cast members and customers, our store is open reduced hours. 

  • Monday-Tuesday: 11AM-5PM
  • Wednesday: Closed
  • Thursday: 11AM-8PM
  • Friday-Sunday: 11AM-5PM

The safety of our customers & cast members is our top priority, so we will have the following standards in place:

• All cast members & customers will be required to wear a mask upon entering the store

• Cast members will be temperature checked each day & carry hand sanitizer with them while working in the store

• Customer hand sanitation station at courtyard entry (the front entrance will remain closed)

• Social distancing practices

• A limited number of customers will be allowed in store at one time in accordance with the state of Illinois guidelines

• Directional walkways

• Suspension of open knit times & coffee/tea service

• We will continue to offer knitting help. Cast members will offer as much verbal guidance as possible & wear sanitized gloves to handle customer knits


Holiday Hours


Sun 4th Apr 2021 (Easter) Closed
Mon 31st May 2021 (Memorial Day) Closed
Sun 4th Jul 2021 (Independence Day) Closed
Mon 6th Sep 2021 (Labor Day) Closed
Thu 25th Nov 2021 (Thanksgiving) Closed
Sat 25th Dec 2021 (Christmas Day) Closed
Sat 1st Jan 2022 (New Year's Day) Closed