General terms & conditions

We process orders Monday to Friday and your order should ship or be ready for pickup the next business day after you place it. We will email when it has shipped or is ready for pickup. If you wish to pickup an order in store sooner then please call the store.

 

If there is a problem with your order then please contact us at the email below and we will be happy to take care of it for you.

 

If you wish to return your order then we accept unwound, unopened yarn for refund within 30 days.

Books, patterns, needles, notions, wound/opened yarn and sale items are not returnable.

Classes should be cancelled at least 24hrs before the start of the first class for a refund.

 

 

Customs Duties / Sales Taxes / VAT

If you are outside of the U.S. then you may owe customs duties or VAT on your purchase. Your local postal service will likely contact you to collect that money from you. We do not pay it, and our prices do not include tax.

If you are inside the U.S. and we are required to collect Sales Tax for your State, then Sales Tax will be shown during checkout.

 

Shipping Rates

U.S.

Free USPS First Class shipping on all orders, no minimum.

$8 flat rate USPS Priority Mail shipping.

 

Canada

$10 flat rate USPS First Class International shipping.

USPS Priority Mail International is also available at cost. We don't charge any additional fees for shipping or handling, just what USPS charges us.

 

Rest of the World

Shipping to the rest of the world is at cost using USPS First Class International mail or USPS Priority Mail International. We don't charge any additional fees for shipping or handling, just what USPS charges us.