Shipping & Returns

We process orders Monday to Friday (except when the store is closed for Holidays) and your order should ship or be ready for pickup the day the store is open after you place it. We will email when it has shipped or is ready for pickup. If you wish to pickup an order in store sooner then please call the store.

Please be aware that due to higher than normal order volumes some orders may be a day or two late shipping. 

If there is a problem with your order then please contact us at the email below and we will be happy to take care of it for you.

If you wish to return your order then we accept unopened yarn for refund within 30 days. If you return hanks that we have wound then they will be subject to a $2 per hank restocking fee.

Books, patterns, needles, notions, sale items, opened yarn or yarn that you have wound are not returnable.

Classes should be cancelled at least 24hrs before the start of the first class for a refund.

 

Customs Duties / Sales Taxes / VAT

If you are outside of the U.S. then you may owe customs duties or VAT on your purchase. Your local postal service will likely contact you to collect that money from you. We do not pay it, and our prices do not include tax.

If you are inside the U.S. and we are required to collect Sales Tax for your State, then Sales Tax will be shown during checkout.

 

Shipping Rates

U.S.

Free shipping on all orders, no minimum, by USPS First Class or UPS.

$8 flat rate priority shipping (Free with $100 purchase), by USPS Priority Mail or UPS. 

 

Canada

$10 flat rate shipping (Free with $150 purchase), by USPS First Class International mail, USPS Priority Mail International or UPS. 

 

United Kingdom

$10 flat rate shipping (Free with $150 purchase), by USPS First Class International mail, USPS Priority Mail International or UPS. 

 

Rest of the World

Shipping to the rest of the world is based on USPS First Class International mail price and will be shipped by USPS First Class International mail, USPS Priority Mail International or UPS.