Careers - Retail Assistant Store Manager

Wool & Co. is an understated luxury, omni channel purveyor of premium yarns, needles & notions for hand knitting. Our mission is to inspire & support knitters one stitch at a time. We do this through a high level of customer service as well as creating a community for knitters.

We are looking for energetic, passionate individuals who are committed to delivering our mission to become part of our team.

This is a full-time salaried position starting at $45k. Benefits include healthcare and 40% store discount.

Job Description for Retail Assistant Store Manager

  • Assist in managing team of retail cast members to ensure delivery of company financial & customer experience goals
  • Ownership of creating & maintaining employee schedule
  • Assist Store Manager in partnering with CMO to develop & execute store events & workshops
  • Assist Store Manager in partnering with CMO to develop & execute Knit-Alongs
  • Develop retail staff through continuous training, education, motivation & team building
  • Manage restock team to ensure that store is restocked every day to company visual merchandising specifications
  • Manage retail staff to deliver day-to-day elevated customer experience
  • Ensure Wool & Co customer experience is being executed through every customer touch-point from greeting & interaction to knitting help & check-out
  • Maintain Wool & Co. standard of cleanliness & organization in store
  • Ensure Wool & Co. visual merchandising standards are being maintained
  • Partner with Store Manager in creating & presenting daily staff huddles
  • Support & execute Wool & Co. store events (workshops, charity knits, classes, guest speakers, etc)
  • Joint responsibility with Store Manager for team moral

Skill Set for Retail Assistant Store Manager

  • Ability to prioritize, execute & bring projects to completion
  • High level of organization
  • Strong knitting skills/fiber knowledge
  • Mandatory experience & success managing a team (direct reports)
  • Strong interpersonal & communication skills
  • Flexible with ability to work anytime during store hours
  • Desire to solve issues & delight customers
  • Competent & responsible with a high level of accountability
  • Strong reading & writing skills with ability to maintain focus on business priorities
  • Dependable, punctual
  • Work well in a team focused environment
  • Ability to adapt to change & business growth
  • Mature, professional

To apply for this position please click here and complete this form.