Careers
We are currently hiring passionate, customer service-oriented individuals to join the Wool & Co. team!
Wool & Co. is an understated luxury, omni channel purveyor of premium yarns, needles & notions for hand knitting. Our mission is to inspire & support knitters one stitch at a time. We do this through a high level of customer service as well as creating a community for knitters.
Wool & Co. offers a friendly, positive & supportive work environment. We work closely as a team to deliver a superb experience that endeavors to inspire & delight every customer.
Part-time positions start at $15/ hour & all Cast Members receive a 40% discount.
Retail Store Cast Member- Part-time
Job Description
- Welcome & greet customers
- Provide suggestions & help customers choose yarn, patterns, colors
- Help to problem solve & aid customers in fixing knitting mistakes
- Proactively offer accurate advice on techniques, patterns & yarns based on personal expertise
- Teach technique workshops, 101 learn to knit classes & moderate knit-alongs
- Assist with store events
- Maintain store organization & cleanliness
- Wind yarn into cakes using ball winder & swift
- Check customers out using computer based, retail POS system
- Embody Wool & Co. core values & support the brand essence
Skill Set Requirements
- Strong knitting skills mandatory, as well as fiber, needles & notions expertise
- Expert knowledge of knitting gauge, patterns & techniques
- Friendly & approachable manner with strong verbal communication skills (especially listening to customers)
- Knowledge of premium yarn brands, needles & notions
- Ability to decipher & fix knitting mistakes
- High level of comfort using & navigating in Ravelry with strong knowledge of patterns, as well as designers
- Strong computer skills
- Energetic, positive & upbeat
- Desire to solve issues & delight customers
- Competent, punctual & responsible with a high level of accountability
- Ability to work weekends & evenings, as well as some days
- Adaptable & able to work well with others in a team-focused environment
- Ability to adapt to change
Retail Store Cashier- Part-time
Job Description
- Check customers out using computer based, retail POS system
- Ensure customers have received wonderful experience
- Create special orders using online web store
- Welcome & greet customers
- Thank customers
- Assist with store events
- Maintain store organization & cleanliness
- Wind yarn into cakes using ball winder & swift
- Embody Wool & Co. core values & support the brand essence
Skill Set Requirements
- Strong computer skills & comfort using a POS system
- High level of comfort using & navigating web sites
- Friendly & approachable manner with strong verbal communication skills
- Energetic, positive & upbeat
- Desire to solve issues & delight customers
- Competent, punctual & responsible with a high level of accountability
- Ability to work weekends & evenings, as well as some days
- Adaptable & able to work well with others in a team-focused environment
- Ability to adapt to change
Retail Store Stocker- Part-time
Job Description
- Restock retail store using a computer-based scanning system to determine restock & then pull inventory from warehouse
- Neatly stock & reface store displays in accordance with store visual merchandising guidelines
- Manage yarn dye lots & organize product via “first in, first out (FIFO)” stock management
- Support store cast members by retrieving specific stock/dye lots to fulfill customer requests
- Assist with store events
- May include flex role of helping to restocking warehouse, count inventory & sticker products on occasion
- Maintain store organization & cleanliness
- Embody Wool & Co. core values & support the brand essence
Skill Set Requirements
- Energetic, positive & upbeat
- Ability to be on feet for entire shift
- Ability to lift totes of yarn, climb short step ladders & push a cart
- Extremely detail oriented
- Strong computer skills
- Desire to solve issues & delight customers
- Competent, punctual & responsible with a high level of accountability
- Strong reading skills with the ability to focus on a single task
- Ability to work weekends & evenings, as well as some days
- Dependable
- Adaptable & able to work well with others in a team-focused environment
- Ability to adapt to change
Customer Experience Specialist- Part-time
Job Description
- Respond to customer emails & phone calls regarding package tracking, technical knitting questions, yarn/needle recommendations, project color & design assistance
- Provide an elevated level of customer service
- Offer solutions that adhere to company guidelines as well as deliver strong customer satisfaction
- Process returns & exchanges
- Create special orders
- Communicate product availability, mixed dye lots, estimated ship dates & discontinued or missing products
- Maintain business organization & cleanliness
- Embody Wool & Co. core values & support the brand essence
Skill Set Requirements
- Advanced beginner knitting skills preferred, as well as fiber, needles & notions expertise
- Friendly, approachable manner with strong written & verbal communication skills (especially listening to customers)
- Knowledge of premium yarn brands, needles & notions
- Strong computer skills (Microsoft)
- Comfort speaking on the phone
- Energetic, positive & upbeat
- Desire to solve issues & delight customers
- Competent, punctual & responsible with a high level of accountability
- Strong reading skills with the ability to focus on a single task
- Ability to work weekends & evenings, as well as some days
- Dependable
- Adaptable & able to work well with others in a team-focused environment
- Ability to adapt to change
Ecommerce Specialist- Part-time
Job Description
- A multifaceted, flex role that involves completing various tasks in the ecommerce process during each shift
- Pull orders with a high level of accuracy from the warehouse
- Wind yarn into cakes using ball winder & swift
- Neatly wrap & package orders
- Ship orders using computer-based shipping software with a high level of accuracy
- Restocking warehouse, count inventory & sticker products
- Unbox, receive & organize incoming shipments
- Maintain warehouse organization & cleanliness
- Embody Wool & Co. core values & support the brand essence
Skill Set Requirements
- Energetic, positive & upbeat
- Ability to be on feet for entire shift
- Ability to lift totes of yarn, climb short step ladders & push a cart
- Extremely detail oriented
- Desire to solve issues & delight customers
- Competent, punctual & responsible with a high level of accountability
- Strong computer skills
- Strong reading skills with the ability to focus on a single task
- Ability to work weekends & evenings, as well as some days
- Dependable
- Adaptable & able to work well with others in a team-focused environment
- Ability to adapt to change
