Careers

We are currently hiring passionate, customer service-oriented individuals to join the Wool & Co. team! 

Wool & Co. is an understated luxury, omni channel purveyor of premium yarns, needles & notions for hand knitting. Our mission is to inspire & support knitters one stitch at a time. We do this through a high level of customer service as well as creating a community for knitters.

Wool & Co. offers a friendly, positive & supportive work environment.  We work closely as a team to deliver a superb experience that endeavors to inspire & delight every customer.

Part-time positions start at $15/ hour & all Cast Members receive a 40% discount.

 

 

Retail Assistant Store Manager (full-time)

Salaried position starting at $40k, plus bonus and Healthcare.

Job Description

• Assist in managing team of retail cast members to ensure delivery of company financial & customer experience goals
• Ownership of creating & maintaining employee schedule
• Assist Store Manager in partnering with CMO to develop & execute store events & workshops
• Assist Store Manager in partnering with CMO to develop & execute Knit-Alongs
• Develop retail staff through continuous training, education, motivation & team building
• Manage restock team to ensure that store is restocked every day to company visual merchandising specifications
• Manage retail staff to deliver day-to-day elevated customer experience
• Ensure Wool & Co customer experience is being executed through every customer touch-point from greeting & interaction to knitting help & check-out
• Maintain Wool & Co. standard of cleanliness & organization in store
• Ensure Wool & Co. visual merchandising standards are being maintained
• Partner with Store Manager in creating & presenting daily staff huddles
• Support & execute Wool & Co. store events (workshops, charity knits, classes, guest speakers, etc)
• Joint responsibility with Store Manager for team moral

Skill Set Requirements

• Ability to prioritize, execute & bring projects to completion
• High level of organization
• Strong knitting skills/fiber knowledge
• Mandatory experience & success managing a team (direct reports)
• Strong interpersonal & communication skills
• Flexible with ability to work anytime during store hours
• Desire to solve issues & delight customers
• Competent & responsible with a high level of accountability
• Strong reading & writing skills with ability to maintain focus on business priorities
• Dependable, punctual
• Work well in a team focused environment
• Ability to adapt to change & business growth
• Mature, professional

 

Retail Store Cast Member- Part-time, Seasonal (Sep.-Jan.)

Job Description

• Welcome & greet customers 
• Provide suggestions & help customers choose yarn, patterns, colors 
• Help to problem solve & aid customers in fixing knitting mistakes 
• Proactively offer accurate advice on techniques, patterns & yarns based on personal expertise 
• Teach technique workshops, 101 learn to knit classes & moderate knit-alongs 
• Assist with store events 
• Maintain store organization & cleanliness 
• Wind yarn into cakes using ball winder & swift 
• Check customers out using computer based, retail POS system 
• Embody Wool & Co. core values & support the brand essence 

 

Skill Set Requirements

• Strong knitting skills mandatory, as well as fiber, needles & notions expertise
• Expert knowledge of knitting gauge, patterns & techniques
• Friendly & approachable manner with strong verbal communication skills (especially listening to customers)
• Knowledge of premium yarn brands, needles & notions
• Ability to decipher & fix knitting mistakes
• High level of comfort using & navigating in Ravelry with strong knowledge of patterns, as well as designers
• Strong computer skills
• Energetic, positive & upbeat
• Desire to solve issues & delight customers
• Competent, punctual & responsible with a high level of accountability
• Ability to work weekends & evenings, as well as some days
• Adaptable & able to work well with others in a team-focused environment
• Ability to adapt to change

 

Retail Store Cashier- Part-time, Seasonal (Sep.-Jan.)

Job Description

• Check customers out using computer based, retail POS system 
• Ensure customers have received wonderful experience 
• Create special orders using online web store 
• Welcome & greet customers 
• Thank customers 
• Assist with store events 
• Maintain store organization & cleanliness 
• Wind yarn into cakes using ball winder & swift 
• Embody Wool & Co. core values & support the brand essence 

 

Skill Set Requirements

• Strong computer skills & comfort using a POS system
• High level of comfort using & navigating web sites
• Friendly & approachable manner with strong verbal communication skills
• Energetic, positive & upbeat
• Desire to solve issues & delight customers
• Competent, punctual & responsible with a high level of accountability
• Ability to work weekends & evenings, as well as some days
• Adaptable & able to work well with others in a team-focused environment
• Ability to adapt to change

 

Retail Store Stocker- Part-time, Seasonal (Sep.-Jan.)

Job Description

• Restock retail store using a computer-based scanning system to determine restock & then pull inventory from warehouse 
• Neatly stock & reface store displays in accordance with store visual merchandising guidelines 
• Manage yarn dye lots & organize product via “first in, first out (FIFO)” stock management 
• Support store cast members by retrieving specific stock/dye lots to fulfill customer requests 
• Assist with store events 
• May include flex role of helping to restocking warehouse, count inventory & sticker products on occasion 
• Maintain store organization & cleanliness 
• Embody Wool & Co. core values & support the brand essence 

 

Skill Set Requirements

• Energetic, positive & upbeat
• Ability to be on feet for entire shift
• Ability to lift totes of yarn, climb short step ladders & push a cart
• Extremely detail oriented
• Strong computer skills
• Desire to solve issues & delight customers
• Competent, punctual & responsible with a high level of accountability
• Strong reading skills with the ability to focus on a single task
• Ability to work weekends & evenings, as well as some days
• Dependable
• Adaptable & able to work well with others in a team-focused environment
• Ability to adapt to change

 

 

Customer Experience Specialist- Part-time, Seasonal (Sep.-Jan.)

Job Description

• Respond to customer emails & phone calls regarding package tracking, technical knitting questions, yarn/needle recommendations, project color & design assistance 
• Provide an elevated level of customer service 
• Offer solutions that adhere to company guidelines as well as deliver strong customer satisfaction 
• Process returns & exchanges 
• Create special orders 
• Communicate product availability, mixed dye lots, estimated ship dates & discontinued or missing products 
• Maintain business organization & cleanliness 
• Embody Wool & Co. core values & support the brand essence 

 

Skill Set Requirements

• Advanced beginner knitting skills preferred, as well as fiber, needles & notions expertise
• Friendly, approachable manner with strong written & verbal communication skills (especially listening to customers)
• Knowledge of premium yarn brands, needles & notions
• Strong computer skills (Microsoft)
• Comfort speaking on the phone
• Energetic, positive & upbeat
• Desire to solve issues & delight customers
• Competent, punctual & responsible with a high level of accountability
• Strong reading skills with the ability to focus on a single task
• Ability to work weekends & evenings, as well as some days
• Dependable
• Adaptable & able to work well with others in a team-focused environment
• Ability to adapt to change

 

Ecommerce Specialist- Part-time, Seasonal (Sep.-Jan.)

Job Description

• A multifaceted, flex role that involves completing various tasks in the ecommerce process during each shift 
• Pull orders with a high level of accuracy from the warehouse 
• Wind yarn into cakes using ball winder & swift 
• Neatly wrap & package orders 
• Ship orders using computer-based shipping software with a high level of accuracy 
• Restocking warehouse, count inventory & sticker products 
• Unbox, receive & organize incoming shipments 
• Maintain warehouse organization & cleanliness 
• Embody Wool & Co. core values & support the brand essence 

 

Skill Set Requirements

• Energetic, positive & upbeat
• Ability to be on feet for entire shift
• Ability to lift totes of yarn, climb short step ladders & push a cart
• Extremely detail oriented
• Desire to solve issues & delight customers
• Competent, punctual & responsible with a high level of accountability
• Strong computer skills
• Strong reading skills with the ability to focus on a single task
• Ability to work weekends & evenings, as well as some days
• Dependable
• Adaptable & able to work well with others in a team-focused environment
• Ability to adapt to change