Careers

We are currently hiring passionate, customer service-oriented individuals to join the Wool & Co. team! 

Wool & Co. is an understated luxury, omni channel purveyor of premium yarns, needles & notions for hand knitting. Our mission is to inspire & support knitters one stitch at a time. We do this through a high level of customer service as well as creating a community for knitters.

Wool & Co. offers a friendly, positive & supportive work environment.  We work closely as a team to deliver a superb experience that endeavors to inspire & delight every customer.

Part-time positions start at $15/ hour & all Cast Members receive a 40% discount.

 

 

Retail Assistant Store Manager (full-time)

Salaried position starting at $40k, plus bonus and Healthcare.

Job Description

  • Assist in managing team of retail cast members to ensure delivery of company financial & customer experience goals
  • Ownership of creating & maintaining employee schedule
  • Assist Store Manager in partnering with CMO to develop & execute store events & workshops
  • Assist Store Manager in partnering with CMO to develop & execute Knit-Alongs
  • Develop retail staff through continuous training, education, motivation & team building
  • Manage restock team to ensure that store is restocked every day to company visual merchandising specifications
  • Manage retail staff to deliver day-to-day elevated customer experience
  • Ensure Wool & Co customer experience is being executed through every customer touch-point from greeting & interaction to knitting help & check-out
  • Maintain Wool & Co. standard of cleanliness & organization in store
  • Ensure Wool & Co. visual merchandising standards are being maintained
  • Partner with Store Manager in creating & presenting daily staff huddles
  • Support & execute Wool & Co. store events (workshops, charity knits, classes, guest speakers, etc)
  • Joint responsibility with Store Manager for team moral

Skill Set Requirements

  • Ability to prioritize, execute & bring projects to completion
  • High level of organization
  • Strong knitting skills/fiber knowledge
  • Mandatory experience & success managing a team (direct reports)
  • Strong interpersonal & communication skills
  • Flexible with ability to work anytime during store hours
  • Desire to solve issues & delight customers
  • Competent & responsible with a high level of accountability
  • Strong reading & writing skills with ability to maintain focus on business priorities
  • Dependable, punctual
  • Work well in a team focused environment
  • Ability to adapt to change & business growth
  • Mature, professional

 

Retail Store Cast Member- Part-time, Seasonal (Sep.-Jan.)

Job Description

  • Welcome & greet customers 
  • Provide suggestions & help customers choose yarn, patterns, colors 
  • Help to problem solve & aid customers in fixing knitting mistakes 
  • Proactively offer accurate advice on techniques, patterns & yarns based on personal expertise 
  • Teach technique workshops, 101 learn to knit classes & moderate knit-alongs 
  • Assist with store events 
  • Maintain store organization & cleanliness 
  • Wind yarn into cakes using ball winder & swift 
  • Check customers out using computer based, retail POS system 
  • Embody Wool & Co. core values & support the brand essence 

 

Skill Set Requirements

  • Strong knitting skills mandatory, as well as fiber, needles & notions expertise
  • Expert knowledge of knitting gauge, patterns & techniques
  • Friendly & approachable manner with strong verbal communication skills (especially listening to customers)
  • Knowledge of premium yarn brands, needles & notions
  • Ability to decipher & fix knitting mistakes
  • High level of comfort using & navigating in Ravelry with strong knowledge of patterns, as well as designers
  • Strong computer skills
  • Energetic, positive & upbeat
  • Desire to solve issues & delight customers
  • Competent, punctual & responsible with a high level of accountability
  • Ability to work weekends & evenings, as well as some days
  • Adaptable & able to work well with others in a team-focused environment
  • Ability to adapt to change

Retail Store Cashier- Part-time, Seasonal (Sep.-Jan.)

Job Description

  • Check customers out using computer based, retail POS system 
  • Ensure customers have received wonderful experience 
  • Create special orders using online web store 
  • Welcome & greet customers 
  • Thank customers 
  • Assist with store events 
  • Maintain store organization & cleanliness 
  • Wind yarn into cakes using ball winder & swift 
  • Embody Wool & Co. core values & support the brand essence 

 

Skill Set Requirements

  • Strong computer skills & comfort using a POS system
  • High level of comfort using & navigating web sites
  • Friendly & approachable manner with strong verbal communication skills
  • Energetic, positive & upbeat
  • Desire to solve issues & delight customers
  • Competent, punctual & responsible with a high level of accountability
  • Ability to work weekends & evenings, as well as some days
  • Adaptable & able to work well with others in a team-focused environment
  • Ability to adapt to change

 

Retail Store Stocker- Part-time, Seasonal (Sep.-Jan.)

Job Description

  • Restock retail store using a computer-based scanning system to determine restock & then pull inventory from warehouse 
  • Neatly stock & reface store displays in accordance with store visual merchandising guidelines 
  • Manage yarn dye lots & organize product via “first in, first out (FIFO)” stock management 
  • Support store cast members by retrieving specific stock/dye lots to fulfill customer requests 
  • Assist with store events 
  • May include flex role of helping to restocking warehouse, count inventory & sticker products on occasion 
  • Maintain store organization & cleanliness 
  • Embody Wool & Co. core values & support the brand essence 

 

Skill Set Requirements

  • Energetic, positive & upbeat
  • Ability to be on feet for entire shift
  • Ability to lift totes of yarn, climb short step ladders & push a cart
  • Extremely detail oriented
  • Strong computer skills
  • Desire to solve issues & delight customers
  • Competent, punctual & responsible with a high level of accountability
  • Strong reading skills with the ability to focus on a single task
  • Ability to work weekends & evenings, as well as some days
  • Dependable
  • Adaptable & able to work well with others in a team-focused environment
  • Ability to adapt to change

 

Customer Experience Specialist- Part-time, Seasonal (Sep.-Jan.)

Job Description

  • Respond to customer emails & phone calls regarding package tracking, technical knitting questions, yarn/needle recommendations, project color & design assistance 
  • Provide an elevated level of customer service 
  • Offer solutions that adhere to company guidelines as well as deliver strong customer satisfaction 
  • Process returns & exchanges 
  • Create special orders 
  • Communicate product availability, mixed dye lots, estimated ship dates & discontinued or missing products 
  • Maintain business organization & cleanliness 
  • Embody Wool & Co. core values & support the brand essence 

 

Skill Set Requirements

  • Advanced beginner knitting skills preferred, as well as fiber, needles & notions expertise
  • Friendly, approachable manner with strong written & verbal communication skills (especially listening to customers)
  • Knowledge of premium yarn brands, needles & notions
  • Strong computer skills (Microsoft)
  • Comfort speaking on the phone
  • Energetic, positive & upbeat
  • Desire to solve issues & delight customers
  • Competent, punctual & responsible with a high level of accountability
  • Strong reading skills with the ability to focus on a single task
  • Ability to work weekends & evenings, as well as some days
  • Dependable
  • Adaptable & able to work well with others in a team-focused environment
  • Ability to adapt to change

Ecommerce Specialist- Part-time, Seasonal (Sep.-Jan.)

Job Description

  • A multifaceted, flex role that involves completing various tasks in the ecommerce process during each shift 
  • Pull orders with a high level of accuracy from the warehouse 
  • Wind yarn into cakes using ball winder & swift 
  • Neatly wrap & package orders 
  • Ship orders using computer-based shipping software with a high level of accuracy 
  • Restocking warehouse, count inventory & sticker products 
  • Unbox, receive & organize incoming shipments 
  • Maintain warehouse organization & cleanliness 
  • Embody Wool & Co. core values & support the brand essence 

 

Skill Set Requirements

  • Energetic, positive & upbeat
  • Ability to be on feet for entire shift
  • Ability to lift totes of yarn, climb short step ladders & push a cart
  • Extremely detail oriented
  • Desire to solve issues & delight customers
  • Competent, punctual & responsible with a high level of accountability
  • Strong computer skills
  • Strong reading skills with the ability to focus on a single task
  • Ability to work weekends & evenings, as well as some days
  • Dependable
  • Adaptable & able to work well with others in a team-focused environment
  • Ability to adapt to change