Wool & Co. is growing! We are looking for energetic, passionate, customer service oriented individuals to join our team!
If you are interested in joining our team then please send resumes and/or credentials to [email protected]
We are currently looking to fill the following positions:
Retail Store Cast Member (part-time)
Wool & Co. is an understated luxury, omni channel purveyor of premium yarns, needles & notions for hand knitting. Our mission is to inspire & support knitters one stitch at a time. We do this through a high level of customer service as well as creating a community for knitters.
We are looking for energetic, passionate individuals who are committed to delivering our mission to become part of our team.
Job Desciption for Retail Store Cast Member
- Welcome & greet customers
- Provide suggestions & help customers choose yarn, patterns, colors
- Help to problem solve & fix customer knitting mistakes
- Proactively offer sound advice on techniques, patterns & yarns based on personal expertise
- Teach workshops, 101 learn to knit classes & moderate knit alongs
- Assist with store events
- Maintain store organization & cleanliness
- Wind yarn into cakes using ball winder & swift
- Check customers out using computer based retail POS system
Skill Set for Retail Store Cast Member
- Strong computer skills & experience with Ravelry
- Friendly & approachable manner with strong communication skills (especially listening to customers)
- Knowledge of premium yarn brands, as well as fibers, needles/notions & knitting techniques
- Minimum intermediate knitting skills mandatory
- Desire to solve issues & delight customers
- Competent & responsible with a high level of accountability
- Dependable with ability to work weekends & evenings
- Work well in a team focused environment
- Ability to adapt to change
Inventory Specialist (part-time)
Wool & Co. is an understated luxury, omni channel purveyor of premium yarns, needles & notions for hand knitting. Our mission is to inspire & support knitters one stitch at a time. We do this through a high level of customer service as well as creating a community for knitters.
We are looking for energetic, passionate individuals who are committed to delivering our mission to become part of our team.
Job Description for Inventory Specialist
- Sort & label incoming inventory
- Stock inventory in warehouse using first in, first out guidelines
- Restock retail floor as inventory levels are depleted
- Pull orders for e-commerce shipments
- Maintain warehouse cleanliness through sweeping, breaking down boxes, maintaining neat shelves
- Complete inventory cycle counts on regular basis
- Assist in warehouse reorganization as needed
- Assist with additional warehouse related tasks as needed
Skill Set for Inventory Specialist
- Extremely detail oriented
- Competent & responsible with a high level of accuracy accountability
- Strong reading skills with ability to focus on a single task
- Dependable
- Work well in a team focused environment
- Ability to adapt to change
- Must be able to climb step ladders & lift bags/totes of yarn over head
- Ability to be on feet for entire shift
Customer Service Specialist (part-time)
Wool & Co. is an understated luxury, omni channel purveyor of premium yarns, needles & notions for hand knitting. Our mission is to inspire & support knitters one stitch at a time. We do this through a high level of customer service as well as creating a community for knitters.
We are looking for energetic, passionate individuals who are committed to delivering our mission to become part of our team.
Job Description for Customer Service Specialist
- Respond to customer emails & phone calls regarding package tracking, product issues, technical knitting questions, yarn/needle recommendations, project color & design assistance
- Provide an elevated level of customer service
- Offer solutions that adhere to company guidelines as well as deliver strong customer satisfaction
- Process returns & exchanges
- Communicate product availability, mixed dye lots, estimated ship dates & discontinued or missing products
Skill Set for Customer Service Specialist
- Detail oriented with strong written & verbal communication
- Strong computer skills (Microsoft) & comfort speaking on the phone
- Minimum advanced beginner knitting skills preferred
- Organized
- Desire to solve issues & delight customers
- Competent & responsible with a high level of accountability
- Strong reading skills with ability to focus on a single task
- Dependable
- Work well in a team focused environment
- Ability to adapt to change
- Friendly & approachable manner
